SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great and comfortable socks. Recommend them.
Отличные носки. Очень крепкие. Средней плотности. Яркие и красочные, как на фото. С продавцом не общался, поэтому не могу оценить этот пункт, поэтому поставил средний бал
Очень быстрая доставка, менее 20 дней в Сочи. Качество отличное, хорошо тянутся. У меня размер 42, подошли. А думаю что и 43 будет как раз!
awesome socks! thanks for giving me an additional pair of socks as a gift!
Посылка пришла быстро, отслеживалась! Носки нравятся!
I have received my order ,they are very beautiful, love them.
Заказ шел 2 недели в СПб. Яркие и симпатичные, как я и хотела. На 44 размер подошли. Все полностью сответствует описанию
Ótimo vendedor, o pedido veio correto. o produto é de ótima qualidade.
Wow!! am really happy with my order, the quality is awesome and delivery was fast too. Seller was kind enough to include an extra, i highly recommend this store
качество отличное. доставка быстрая. спасибо продавцу за подарок
ordered for groomsmen on our wedding. quality is perfect! big thanks!
My new funny socks, I am very satisfied :-) Thanks for gifts.
И эти носочки оказались очень качественными . Хоть и указано что они для мужчин - брала для себя. В составе носочков 80% хлопок, 16% спандекс и полиэстер 4%. На ощупь и просто когда вы их одевайте они очень нежные и приятные. Ножкам в них комфортно! Рекомендую товар и продавца! Доставка месяц, трек отслеживался.
Cores fortes, ótima qualidade!! Mais bonitas do que na foto.
My new funny socks, I am very satisfied :-) Thanks for gift.
Item is as described. Husband loves it. Fast shipping
Как всегда все Super! Прислал пару в подарок! Всего заказывал у этого продавца 36 пар. Носки стильные, носятся прекрасно! Очень нравятся! Thank you very much friend!
Носки качественные, красивая расцветка. После стирки не линяют.
Продавец- молодец. Носки , как обычно отличные, заказывают не первый раз. В следующий раз продавец обещал одну пару носков в подарок. Посмотрим))
быстрая доставка, хорошая упаковка, выполнение обещаний, соответствие размеров
I have size 41, socks are bit bigger I think 42, but difference is not big. itsnot 100%cotton, but material is nice. After ill use them, ill put additional feedback. otherwise socks looking good as on salers pictures
second time ive ordered. the first set survived 1 year. super quality. super socks!
Decent quality. Value for money. would order again.
Ottimo materiale. consegna velocissima in 3 settimane. taglia 40
Great socks! Size 43 fits perfectly. Nice and fun :) Seller sent msg, very polite; shipping took 2weeks only! Thank you store!