SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
all super cool. fast shipping
watch excellent, to all! very have and fast)
watch super! look picture, have the month. put gift store spare battery. recommend.
excellent product and excellent store.
before the receipt of your order within 17 days. cool, very light! load battery and put the store) and to seller!
watch have 2 months. function исполняет стрелочки small dot. and have included battery replacement. класные. recommend.
the product is fine pleasant but minimal lanyard is so poor quality backup battery if you had placed such classic dressed 8-10 kinds of alcan kombinlicek koniçivam ty: * 32 days or something. but ptt sağolsun product 2 week kept waiting.
watch have good, with spare battery, look stylish.
cool! заказывала gift glued strap, but склеено neat, no glue sticking out. заказала two watches, one package come. optional separately and пупырку were wrapped in together. put one store spare battery, thanks beyond that he) separate thanks to seller, reminded that pick, has long been laying on that mail. i do not mail доблестная our notice because прислала send was and ready. for 20 days дошла
really nice watch, minimal design, good quality! Highly recommended Seller!
like me all. look cute, all-match quality price strap soft.
Product as described. Received a spare battery gift. Thank you store.
long, walked long: 44 days before spb! visual but excellent, long last hope (store replacement battery put as gift) thank you!
excellent. very like. fast shipping on cost $2 (from australia for those who). very satisfied, thanks to store.
Great watch, good quality. Looks really cool
like watch, as all in the description, put the store plus extra battery. thanks to seller. goods arrived and отслуживался two weeks.
slightly задержался order. has been shipped quickly. packed well. replacement battery included. quality super. cool such ожидала money such for hours. thanks to store. satisfied very)
super fast.. in stock plus spare battery. advise!!!
watch stylish my come.) отслеживались all the way. have very fast. and courteous gregarious store. клево watch stylish and look, japanese motifs remind! soft and flexible strap. not walked along the way. пломбочка have small, which can be through the. the успела but have not yet. free sent by seller more plus battery. satisfied :) purchase, to the fancy love.;)
watch super! stylish and cool! replacement and plug come up with battery. thank you!
watch beautiful. 3,5. product details -- ru.itao.com/u/395057596#post-3000006982698514 Helena_WINter логину search or
like me design itself, arrow point and simple. зацепили) black and white design, my favorite throughout. волгограда 21 day delivery pre this watch is dot moves and natural, the arrow minutes. pu strap, неплохого, but получше desired. though is normal смешную such price for rub-270 at the time of purchase. put the store free battery. i satisfied, they like me)
Stylish and reasonable price model with the original dial. the hour hand is missing. replacement is point which moves every hour. the minute hand-classic. Watches come with a battery. tested water. however, strange, continue to work. I recommend, reliable and fashionable. I am happy. a full review on itao nick # oxsachka
Excellent watch. good store. fast delivery (to Moscow two weeks have passed), stylish. fashionable. good) batareechka separately nothing not to sit on the way))
Cool watch. excellent store. fast delivery. a more detailed review can be found here: http://m.itao.com/detail/show.htm?postId=3000005655804727