SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bomber for such dengi. tovar reached in about 3 weeks delivery in the house. zakalala husband size 180 m in height and 48 Russian size. all came
Good product! but a little bit of stick thread.
Thank you, everything is fine, Courier brought home. order do the second time from this store. 5 stars.
As normal. there are a couple of protruding threads. long delivery. but for the price very good.
WBCs
Jacket came about a month before the Permian. dimensional grid corresponds to the store, dealer sociable, helped to define the size, recommend to take size m, although I did not listen, am very happy as the size S sat as it should)) jacket is very electrified and gathers all sorts of fluff, I hope that the laundry fix it) as well as good quality jacket thank you!
Something which stuck thread, not terrible cut and norms. beautiful color guessed
Bomber cool current ordered thin and had ordered that lined
very nice jacket for my son. superfast delivery
Quite fast delivery, good sized. Fabric is a bit too vulnerable in my opinion, but I guess that's what you get for the price. Nice bomber!
Good quality. very pretty. fast delivery.
Nice
Ordered 23.03 came on April 12. at first the store offered xl size but i thought it would be great and has not lost-L at the time! of the downsides-the jacket is not well sewn, but for the money is excellent.
Куртка отличная, теплая. Быстрая доставка курьером до дверей. По размеру подошло, спасибо продавцу, помог с выбором!
Быстрая доставка прямо курьером до дома! Буквально за две недели и он уже у меня. Крутой бомбер за такую цену! Торчит пара ниточек, но ничего страшного! Заказом доволен, продавец подсказал какой мне необходим размер, кстати размеры у них Евро.
Отличная куртка, очень быстро пришла, размер в размер. Очень довольна)
Куртка супер, я попросила продавца,чтобы он отправил посылку курьером, и действительно , до Камчатки посылка шла 17 дней, это очень быстро, качество супер, все отлично, советую и куртку, и продавца
ждали утепленную, а куртка оказалось тонкой ветровкой. качество хорошее. размер подошёл идеально. на подростка брали S , рус.46 . длина рукава идеально. жаль, что не тёплая. будем носить все равно. заказ пришёл быстро за три недели. спасибо!
идеально!! муж в диком восторге. швы ровные, лишних ниток нет, размер Л идеально на русский М. доставка курьером,16 дней с момента заказа (Челябинская область)
Куртка в целом не плохая, качество хорошее! 4 звезды, потому что продавец обещал положить подарок, а положил резинку для волос( я стригусь под 3 мм) оскорбительно как то
Отличная вещь спасибо пошит хорошо цвет красивый на грудь 115 см 3 маловат ,брала сестре ей будет как раз!!! Советую!!!
Крутая куртка ! На синтепоне. Утеплённая. Качество супер !!!
Пришло все то что заказали!! Доставили курьером, что приятно удивило , к тому же очень быстро !! Ровно 2 недели!!! Спасибо большое ) всем советую продавца !!!!ОГОНЬ
Товар пришел всего через две недели,я в восторге! Легкий,приятный,без запаха. Нет никакого брака,все идеально.Рекомендую.Заказывала впервые,честно говоря не думала,что будет такое хорошее качество. супер!спасибо!
La veste est super ! La qualité est bonne et la taille aussi. J'ai pris du S pour mon fils de 15ans. Merci vendeur