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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The order was a month. Set, as in the description. I bought for 898r., the price is beautiful! Acquired for home use, I understand two sons. scissors in the hand lie well. After use, I will add about the quality of the cut and convenience of the products. I did not communicate with the store.
The set looks expensive! The cover is made neatly, at first glance even smears under the skin. As for scissors-cut as oil .... Let's see how long they will last) the store respect;)
I did not try the case. Seemed very small. And so everything seems normal. The cover is normal, everything is in stock. I'm gonna go get a haircut.
The goods are satisfied. All as in the photo. Scissors of small size, in the hand feels light, the scissors stroke is soft. The parcel was two months old. The store did not reply to my communication about the extension of the protection period. I opened a dispute because the protection of the goods came to the end, but the scissors still came to the post office one day before the end of the dispute. The dispute was canceled.
I am not profosyonel hair cutter.. ı suppied for home usage.. keep safe from child, blade side of scissors too sharp..
Fast shipment, all tracked, good packaging, item fire!!! I recommend both store and product!!
Super mega fast delivery to Bashkiria in 10 days!
Ordered 13.01.2020 for 1130,31 rubles. Great set! Long chose scissors for cutting bangs to a schoolgirl's daughter (I'm not a professional), but stopped on the whole set of stylist! I'm thinking of learning hairdressing! The set is very stylish, high-quality, not on small fingers (my glove size is 7.0). I will add after use.
Stunningly fast delivery!!! I ordered 11.11. Received 21.11., packed perfectly! Look like in the photo, but not yet tried
I bet the store 5 * * * * for what I sent✂✂The parcel is very fast and for selling a good and right product for us. . I work as a stylist for 26 years scissors and razors took for work in the salon. The fact that the metal is good can be seen immediately. I recommend.