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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It's cool! Thank you!
Very good quality, same as photo, recommended.
Great cap. The look is slightly washed, worn, strong.
Fully corresponds to the description, fast delivery, good quality. Continue recommend
happy with product. slight difference in colour but nothing to worry too much about. the green cap is more green than shown in pictures.
It looks good came perfect, but it took a lot longer than the schedule.
Great cap. Made soundly, the seams are made purely. The truth at the post office for two months, I was forgotten to say that the cap has already come. ;)
All under different head size the main connection with the store who will understand you and recommend that you need to respond and clear ordered not the first time while everything suits
Bought a baseball cap as a gift. Stitched qualitatively, there is a smell, I hope it will fade. Delivery to Minsk 43 days. 25.09.20 arrived at customs, the Mail arrived 12.10.20. Almost half the time of the journey to the addressee the parcel lay at customs.
Cap fire! Thank you store!
Good quality product and good packing.
The visor is a little longer than it appears in the photo otherwise everything is identical
The norms of the cap, on the skull well sat down, so to drive will go. I am pleased. Can take
All super like back fast shipping thank you very much indeed all top
Fast shipping. The quality is excellent. The color is more sand. I recommend all the goods and the store!
Three weeks to Bashkiria, the quality is like normal, time will show.
The cap is dense, good. On the way 2 weeks. In general, good.
Seller recommend very quickly sent came new mail cap worthy quality chic
Cap is hugged, I recommend. Quality, form holds.
Very pretty, more than in the picture. The only problem is that the age of 1 or 2 breaks the buckle. It happened to Me with 2 I bought 2 years ago. Still, I 've repeated since they're great and worth it.
Great cap! Sewn clearly, full otpad. Fully corresponds to the description. Delivery 3 weeks. Packed in a sealed air bag, so as not to crumble. Threads do not stick out. The strap is adjustable. Excellent. Recommend.
The cap is excellent, we buy not for the first time, it looks like in the photo from the store, the quality is good, delivery fast, packed well, in a inflated package, did not crumple
Delivery 22 days. The quality is excellent. Shape holds. The visor is not a curve. Take it, I recommend it. Thank you store.
Great baseball cap! Quality, well keeps the shape. Embroidery only turned out to be with the inscription black rebel... it was necessary to look more carefully... And so in everything else, satisfied.
Everything is fine, it came quickly. Size norms, quality according to the level of money.