SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not yet checked
It came quickly, very good smell. I did not try the clogging.
Very slow shipping. Evaluation of efficiency based on the results of use.
I received the parcel. I'll check the work, I'll write. Thank you to the store, I recommend.
Thank you!!! Came the whole, until I know whether it works or not, I did not try.
The good looks of good quality. Well packed. More info - after test. I do recommend the store.
The parcel came, but the sticks in it are broken. I have not tried it yet :)
In the Moscow region the order came within a month. Everything corresponds to the description. The smell is pleasant. The functions of cleaning the pipes have not yet felt. Thank the store did not fail.
Magic sticks are all broken, but the main thing is that we acted, we will try, thank you
The item was ordered on November 23, 2019. The parcel came to Minsk on December 18, 2019. The product is packed, corresponds to the description. Some sticks are broken, but nothing. The package on the track was tracked from the starting point to the destination. As in reality, the sewage decontamination sticks work, did not check. I will check, I will add my opinion to the review. Pleases the purchase and work of the store. The seller works quickly, qualitatively, and most importantly honestly. Thank you. I attach the photo to the review.
All right, thank you!
Came sticks all broken. Packed weakly. The main thing is that they came. Their action does not affect.
Came in a unified package
He knows what it is-no smell, no reaction. Wait a few days...
I do not know how it will work, but let's see, everything came a month before the Leningrad region.
Salekhard yanao reached 1,5 months. Everything corresponds to the description. A few sticks broke. Until I checked. Later additional feedback.
Send very fast, received after 2 weeks. Is not tested.
All broken
In action did not check but unfortunately at delivery everything broke
I have not yet checked, but I really hope for a good result. Thank you. Came broken some