Multi-function Rucksack Waterproof Oxford Backpack
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Come in 6 days, will not see the Nijniynovgorod, G Навашино, also gift received, satisfied with the order, it's cool.
The quality is very good, the size of the backpack best, I am very happy, thank you. Put a gift-small bag sports, worn on the hand. Thank you
Very good workmanship. Duzo vaults and compartments. Something beautiful.
The quality is excellent! The description and completely consistent. Shipping to Novosibirsk 2 weeks when you send from Russia. Recommend product and store. Quality materials, locks and workmanship is very different in the similar appearance backpacks of chain stores for ~ 1500r.
This second backpack, first ordered a year ago. IN general, the quality has not changed, except lightning, became smaller and quality is worse.
The pack good, prevzashel waiting! Size according to the description, strong joints, come quickly, good goods, excellent prodovets! 5 stars definitely!
Large Capacity backpack. All zipper lock work clearly. Department Of the front is too small, and front top huge. Pocket For phone 5.5 "are not suitable for small phone only. THE gift was pink bag.
It Is the fastest shipping aliekspress. Backpack studied on the 4th day of my, order delivery from Russia, Courier brought to the house. Quality elegant, locks, hardware, all as the picture! Did not even take pictures because that differences from advertising store photos there. All sorts of pockets, locks go on, flat seams, in general backpack Super!!! Thank you for the efficiency and excellent product!
Ukrainu went last month, for a long time. And I fully satisfied, quality is excellent. Recommend
Backpack delivered within 4 days to Moscow. Great quality. Excellent smooth fabric, nice metal zipper, comfortable wide shoulder straps. Branded nameplates everywhere. Roomy enough, think about 25-30 gallons. Fake, under свиссгиар, which sold throughout the Moscow-not even close to this backpack. Can be attributed to the very small pockets mesh, bottle opener. Not even cover half standard plastic bottle 0.6 liter. For 2 days, that I wear it-bottle several times of this pocket drop out. Umbrella, when this splendidly. (To shoulder strap for expansion pack.) Generally, goods satisfied-and see how much goes, wear daily, to work. Can recommend.