SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
dress beautiful the took 48-50 size xl. попе slightly wide (ears like sticks) cool but overall.
dress good, itself and заказала mom, edge краснодарский 27.12 v привёз courier made 10.12 order абинск city, russian заказывала m 42-44.
dress beautiful, shiny, no marriage. and parameters 165 height великовато slightly 107-95-107, love is bandage dresses can take size smaller. how to use it but придумала :) :) ушивая шкодно looks very wide belt not recommend!
fit dress size store satisfied.
elegant dress is just. because of this dress is very common sequins sewn on looks beautiful and shines. rus 42 size s, size store, not much important. the parameters of 95-75-94 обтягивает very s. the seller at $2 coupon gift give next purchase. uniquely goods seller recommend!
quality excellent! pony express shipping but very bad working!!! city confused by long доставляют address and constantly!!!
black gold 2 заказала. perfectly fit size s 42-44 rus on, looks like the picture. quality is excellent, lining is stitched good, not stick ниточки no. satisfied very purchase.
dress super дошло 16 days before ростовской region. 52-54 size заказала xxl fit. slightly going to the thigh, but it is no problem. колится. tights for only clings bottom can be. satisfied all. advise.
dress super
, price match dress
party dress. hair cling правдо paetki for the most ng!!
super fast delivery!!! боялась-december 16, not to успеет заказала ng. забрала on december 26 mail!!!! recommend!!! contact store!!!! dress is beautiful. all sequins! order more'll!!!!
this dress second заказываю store. gregarious seller, meet all the questions immediately. костромы week to 3. parameters on sat size 88-65-90. not paetki колются, as there are lining. tailored sheer dress good. straight stitching, smell no.
dress good, заказала gregarious store very russian 42-44. m. 5.12 made received 27.12, привёз courier to door. thank you
super the prodovec platje ..
such price for super quality, shiny elegant, with the size! it is for 3 weeks
very good, all like in description. for all posted store questions.
dress заказала 10.12.17 27.12.17 come, not ожидала, new year успеет that) dress is very good, thread not stick up,-it only shortcomings колючее, with sequin dress but it is normal, smell no. your заказала 44 m, little великовато me, but overall very satisfied)
dress is excellent, 42 perfectly fit to my s. slightly uneven minus-side seam
not ожидала, it is very beautiful paetki all in place, thread not any sticking out cling to the bottom but be true tights the вообщем super, delivery fast, a little stretch, worth to buy such for money, it cool.
it is very fast, thank you!
dress super store-two weeks... no words-thank you!
dress super. заказывала blue. заказала 7 numbers, send requested faster tk. 29 action. молодец store, sent december 8, with china ушло december 15, архангельск come in december 26. успело) come. fast shipping 17 days. photo загружу later. og 93 of 74, in 103, size xl подошёл. true свободненько in the waist, but not critical. обтягивающе think too hip sitting in to l.
thank you so much store, дошло day to two weeks straight dress birthday, seller send i personally requested as soon as possible, it they shipped within 2 hours after payment, this fantasy, with excellent угадала dress, quality is excellent, колется not quite, very shiny, re-send thank you so much
умница store, it is for thank you! always on выходил connection. задержалась due to russia post parcel as always. parameters dress large size 92-68-92,'ll ушивать. optional photo выложу rework after