SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the cover is really nice and getting a screen protector is also a nice one. thanks.
Is the original spare tank♡♡Free. family. right side! @@@ kiss skin value in case accessories protector film up!! !! The best on the market. Shipping wholesale Chan soon so great! Fast delivery high quality thanks♡Seller God only reinforced!♡I like it! It's best item
It is as described. Made of quality plastic and the print is nice. It was packed in an envelope and cling wrap. Received with torn envelope but I don’t mind because it might be the customs check who did it. It fits perfectly- front and back case as well as the keyboards! Easy to put as well. I’m saving the free screen protector for when I need to change the current one! Thanks! When I get tired of this design, I would purchase again! Highly recommended.
All about to. Pad on the keyboard is thin and soft, but without the letters. The only negative-it's legs, it does not rain, slide on the table (
Lovely, very like, delivery fast, school only with keyboard, it is in English and button Inter for us layout, generally Claudia was unprotected, and everything is fine
Goods received. All was well packed. Shipping took about a month
The store is a big boy, very very quickly came even with bonuses, protective Function of saliva on glass and rubber keyboard, print quality medium, I am very pleased with Thank You!!
Китаися hammer, quality not directly chic, but at a distance of 3-4 m looks very super. By The Way, when the warming in CET who knows? My home country to go or not? Although the Якт is colder.
I liked this case a lot! Very nice) thank you) was delivered fast.
Very fast shipping seamlessly fits advice.