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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The goods received everything whole works. I did not check the quality. Thank you to the store. I recommend
Excellent, sharp scissors. I recommend. Delivery to SPB 10 days.
Ordered 18.02, received in five 02.03. Very fast shipping, track tracked. Scissors are comfortable and sharp.
He did not communicate with the store, but he is umnichka, sent to Moscow in 13 days. I did not receive orders in such short time and order quality, packed perfectly. Learn sellers from this person. Thank you and I recommend to all this seller. 5 +++++
Scissors came, all as in the photo. A little delayed the package with delivery, but I do not worry about it much because I did not stay too long. Scissors neat, stylish, in the rings plastic inserts, not rubber, but the pressure on the fingers I think will be minimal than just would be iron. Ring diameter 1 cm 8mm. For my fingers of course not enough in diameter but in general it will go. On the Ostrat are excellent, very well cut hair, I do not know for a long time enough sharpness, how to shut down writing.
Everything is fine, the scissors are good, the delivery is very fast, the service of the mist Express) I recommend scissors and the store)
Designed 14.02.2020 from St. Petersburg. The order was tracked, was sent 15.02. Delivery is fast, received 28.02 by mail of Russia. The product corresponds to the description. Acquired for cutting dogs (Jack Russell terrier). Tried, cut well. The filigree eats a little, but not critical. I bought for 574 rubles ordinary + milling. I am happy with the purchase. Many write rings are too small, but it depends on the hands. Keep comfortable, but if you have fingers as a piece of work, then do not buy, so that then do not write in reviews that are not comfortable. Quite normal scissors for this money. Seller recommend.
Napkins do their job very well Once held and no nasty greasy shine
Very good value
Delivery in the USA -2 weeks. Very fast! The store is well done! Packed very well. Scissors are comfortable to hold in your hand. BUT this is not sharp! You can cut sandpaper for sharpening.