SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://hisandhertrove.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like in the description. Very convenient and reliable
Order arrive in 25 days, well packed, not even try. I do a back after use
The pole is arrival pretty quickly, very well packed. She does very solid yet really light. The setup is done quickly. The feet are perfectly stable and perch takes little place. I Love a lot and I recommend.
Gorgeous stick! I AM in a wild! Very high quality, to iPhone connect without problems. Order in Kazan store sent very quickly. Definitely recommend!
The first time the root and simple by those around like as for gift and buy today under rated Fast shipping and Easy to carry and very well made to use letter A
Product quality, come quickly, store recommend!
Fantastic selfie stick, sturdy, nice and well packed. I love it. One of the best!! The best!!. Many thanks to the store.
quick delivery. was not trackable but arrived fast. product quality very good. packed well but it doesn't helped from carriers. satisfied with the product
Very fast shipping I got up the parcel after ordering and delivery 18 days calendar from China to israel. bluetooth phone immediately konekt with stick. works perfectly stick as the pictures
Tripod serious and quality, at the same time, very convenient to use and portable. -The base is made of hard metal, has 7 sliding elements. They Are apart with little effort, very strong and reliable. Metal thick, totally no bends and not loose. It is possible to remove the phone, inserting it in clamp tripod horizontally and vertically, turning holder around the axis. Synchronization Control and with your phone via Bluetooth is instantly. Works all very smoothly, without blackouts and failures. The remote has a universal connector for charging. It Is very convenient! Legs tripod metal thin but durable and stable. Nominated twice. Tripod great! Recommend. Delivery very fast, only a week. 5 +