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Wood Pyrography Pen with Multifunctional Tips

10 reviews
100% of buyers enjoyed this product! 196 orders
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  • Item Type: Pyrography Pen
  • Material: Iron
  • Length: 19 cm / 7.48 inch
  • Cable Length: 14 cm / 5.51 inch
  • Power: 30 W
  • Plug Type: US Plug / EU Plug
  • Set Includes: Pyrography Pen, 8 Tips

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of His & Her Trove (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://hisandhertrove.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Real customer reviews

10 reviews
100% of buyers enjoyed this product!
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Buyer
Review
A***r
verifed buyer
15 Apr 2019

Came in 14 days. Looks just awesome!! Didn't used it yet, but I clearly see that everything is just great. Thanks!

A***a
verifed buyer
19 Mar 2019

The parcel came weeks for 2.5, courier, to the apartment. Two calls from the courier: in the morning and before his arrival)) soldering iron super! Thank you!

T***m
verifed buyer
19 Mar 2019

Very nice

T***a
verifed buyer
11 Mar 2019

Ordered 26.01.19 received from the courier 11. 03.19. Very store asked by february 23, but he is in russian neither boom-boom. Sorry, another gift gave to my son, and this burner now i will give. Heats up instantly, the stand is not needed, the triangular shape holds well.

D***v
verifed buyer
6 Mar 2019

Delivery fast to the door courier advise everyone quickly warms and burns!

M***e
verifed buyer
11 Jan 2019

Super works great. Super happy thanks

T***i
verifed buyer
3 Jan 2019

works great

A***s
verifed buyer
11 Dec 2018

Everything works but all the beauty is blackened sorry. The passport came quickly 15 days. thank you pradovtsu. My daughter will take him to school under the nada program.

N***h
verifed buyer
6 Nov 2018

The goods came quickly. Track tracked. Burn normally. The goods are satisfied. Seller recommend.

S***i
verifed buyer
6 Nov 2018

didn't try the product yet but look what was promised and shipment was quick

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